“…continuous improvement, instead of perfection.” A Kim Collins quote. There are several ITIL 4 Guiding Principles that can be tied to this quote, but the one that sticks out the most is ‘Progress Iteratively With Feedback’. This also ties into the Agile methodology. Sometimes we (and I am guilty of this, too) fall back to […]
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“Communication,…
“…collaboration, and creativity are the keys to run IT as a better business partner.” A Pearl Zhu quote. Does your IT strategic road map align to the business’ road map? Are your priorities aligned to the business? Is the business aware of those? These are questions we need to ask ourselves. We don’t want to […]
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“One ITIL practice/process…
“…is like a stone. Only with other stones & mortar it can become a chimney. A practice/process does not make a framework.” – A quote from an unknown individual. This quote is one of the many reasons ITIL 4 is around. With the addition of the Service Value System and Value Streams, we can demonstrate […]
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“Leadership is…
“…about making others better as a result of your presence and making sure that impact lasts in your absence.” A Sheryl Sandberg quote. I am re-reading ‘4DX: Revised & Updated‘ and came across a great leadership quote.
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“A leader…
“…is one who knows the way, goes the way, and shows the way.” A John C Maxwell leadership quote.
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