“…is like a stone. Only with other stones & mortar it can become a chimney. A practice/process does not make a framework.” – A quote from an unknown individual. This quote is one of the many reasons ITIL 4 is around. With the addition of the Service Value System and Value Streams, we can demonstrate […]
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“Leadership is…
“…about making others better as a result of your presence and making sure that impact lasts in your absence.” A Sheryl Sandberg quote. I am re-reading ‘4DX: Revised & Updated‘ and came across a great leadership quote.
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“A leader…
“…is one who knows the way, goes the way, and shows the way.” A John C Maxwell leadership quote.
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“You’re interviewing…
“…for your next role every day.” A quote from a mentor and friend. For a lot of us, it is ‘end of the year performance review’ time. Yesterday, I was speaking to my mentor and friend, and he shared a little nugget with me that he tells his team often. “You’re interviewing for your next […]
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Project: Critical Artifacts Initiative – SMO
In this entry, I will be adding to my portfolio of work with the Critical Artifacts Initiative: SMO. This will be following the STAR structure. Synopsis Situation I was onboarded a few months after the new Director of the newly formed Service Management Office (SMO). She was in the process of transforming the organization from a […]
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