I empower individuals to simplify and adapt workstreams in alignment with business objectives.
Partnering with my leadership, we establish an environment in which great ideas can happen and can be strategically prioritized.
For over 18 years, I’ve collaborated with peers and leadership to influence the direction and transformation of practices/processes.
I creatively solve problems by being innovative and introducing simplicity; a catalyst for positive, impactful change.
I’m a lifelong learner on a journey of self-improvement.
I’ve balanced family, working full-time, and pursuing higher education; this level of determination toward meeting my goals, despite the challenges, is evident in all aspects of my background.
Jeremiah Specializes In
Authentic Servant Leadership
I lead through honest relationships and empower the team to make the right call. I value others’ input and unique perspective. I put the needs of others first and help people develop and perform as highly as possible.
Process Improvement
There is always room for improvement, but sometimes you cannot see the forest for the trees. That’s where I come in. Documentation, streamlining, automation, communication, reduce time wasted and money spent. I am the change agent that can help you achieve that.
Problem Solving
In the words of Robert Matthew Van Winkle, “If there was a problem, yo, I’ll solve it.” At the root of my passion for process improvements and my skills in Project Management and IT Service Management lies problem solving. The process of finding solutions to difficult or complex issues.
1) Define the problem.
2) Generate alternative solutions.
3) Evaluate and select an alternative.
4) Implement and follow up on the solution.
Business Relationship Management
Let me be your liaison between the Business and IT. I can help align with the vision, mission, and objectives. Communicating and ensuring all are on the same page and moving to the same destination as smoothly and efficiently as possible.
Lifelong Learner
Professional sources say that “lifelong learning is the ongoing, voluntary, and self-motivated pursuit of knowledge for personal and professional reasons”. I embody that, through non-fiction books, podcasts, seminars, webinars, professional certifications (x11), or formal college courses (MBA, BSBM, AAS x2, Certificates x3). more
Cat Herding
Let’s face it. When you are leading highly motivated, intelligent, cross-functional teams with differing priorities, it sometimes feels like you are herding cats. So you need someone who can handle that, and it also helps if they like cats, too.
Fun
I am the instigator of #Hi5Thurs. Sometimes we all need a pick-me-up to get us excited and through the day. If you are on my team, all the way up to the C-Suite, your Thursday will start off right with a high-five from me. Tenacious work ethic and having fun is NOT mutually exclusive. So don’t fight it, have some FUN!!
Your Business...
Improved!
Jeremiah solves problems by optimizing (implementing improvements and efficiencies) to make roles and responsibilities easier, creating opportunities to be more apt to adopt change.
Signature Achievements
✔ In a 9-month period, increased billability/recoverability by >10.7%, exceeding the expected annual target, by streamlining deliverables to enable the team to absorb new client scope.
✔ Led and contributed to the design of 3 distinct service offerings and the authoring of the solution architecture artifacts for: SMO (Service Management Office), SIAM (Service Integration and Management), and Service Management Maturity Assessment.
✔ Founded and facilitate a Community of Practice (CoP) for diverse subject matter experts (SMEs) to share and teach about operational excellence with an audience of global cross-functional teams monthly.
Jeremiah D Shepard
is an Inspirational, Decisive, Creative, and Authentic Servant Leader.
is a lifelong learner and an MBA-ITM Graduate.
is a ITIL 4 Managing Professional and PMP.
