“…is like a stone. Only with other stones & mortar it can become a chimney. A practice/process does not make a framework.” – A quote from an unknown individual.
This quote is one of the many reasons ITIL 4 is around. With the addition of the Service Value System and Value Streams, we can demonstrate how all of the different practices/processes connect.
My mission is to lead strategically by SHEPARD-ING: guide and motivate teams in best practice adoption, positive change, and continual improvement through authentic servant leadership, creativity, and mentorship.
Digital Service Management Leader & Practice Owner passionate about Continual Improvement | MBA, IT Management | ITIL 4 Managing Professional | PMP