“Communication,…

“…collaboration, and creativity are the keys to run IT as a better business partner.” A Pearl Zhu quote.

Does your IT strategic road map align to the business’ road map?

Are your priorities aligned to the business?

Is the business aware of those?

These are questions we need to ask ourselves. We don’t want to end up working on this awesome (from our perspective) initiative that no one will end up utilizing or go in the opposite direction of the business.

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My mission is to lead strategically by SHEPARD-ING: guide and motivate teams in best practice adoption, positive change, and continual improvement through authentic servant leadership, creativity, and mentorship.

Digital Service Management Leader & Practice Owner passionate about Continual Improvement | MBA, IT Management | ITIL 4 Managing Professional | PMP