“To achieve a goal you have never achieved before…”

“…you must start doing things you have never done before.” Stephen R Covey’s quote is referenced in the ‘4DX’ book I have been re-reading.

In an example of being healthy, if I don’t diet and/or exercise, yes, the obvious thing is that I need to do that. Let’s call that the actual tasks. But this quote can be deeper than just the act of doing something that I haven’t done before.

I need to think like I have never done before, too, my behavior needs to change, and/or my perspective on health might need a paradigm shift. So when it comes to your strategic goals for 2023, it might not just be “we need to implement this tool by the end of the year”. You will more than likely have to change people’s behaviors, the processes around the tool, the perception of the tool and how it benefits the actual individual using the tool. So, plan for that as well as you plan the technical side of the goal.

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My mission is to lead strategically by SHEPARD-ING: guide and motivate teams in best practice adoption, positive change, and continual improvement through authentic servant leadership, creativity, and mentorship.

Digital Service Management Leader & Practice Owner passionate about Continual Improvement | MBA, IT Management | ITIL 4 Managing Professional | PMP