“I define a leader as…”

“…anyone who takes responsibility for finding the potential in people and processes, and who has the courage to develop that potential.” A quote from Brené Brown’s perspective.

You don’t need a title to be a leader. 

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My mission is to lead strategically by SHEPARD-ING: guide and motivate teams in best practice adoption, positive change, and continual improvement through authentic servant leadership, creativity, and mentorship.

Digital Service Management Leader & Practice Owner passionate about Continual Improvement | MBA, IT Management | ITIL 4 Managing Professional | PMP