“…continuous improvement, instead of perfection.” A Kim Collins quote. There are several ITIL 4 Guiding Principles that can be tied to this quote, but the one that sticks out the most is ‘Progress Iteratively With Feedback’. This also ties into the Agile methodology. Sometimes we (and I am guilty of this, too) fall back to […]

“…is like a stone. Only with other stones & mortar it can become a chimney. A practice/process does not make a framework.” – A quote from an unknown individual. This quote is one of the many reasons ITIL 4 is around. With the addition of the Service Value System and Value Streams, we can demonstrate […]